I ACKNOWLEDGE THAT THE E-911 SERVICES provided by AMI DO NOT SUPPORT TRADITIONAL 911 ACCESSES TO EMERGENCY SERVICES. WHERE AVAILABLE, AMI’s SERVICES MAY INCLUDE E-911 ACCESS THROUGH THIRD PARTY EMERGENCY SERVICES PROVIDERS. YOU AGREE TO ADVISE ALL HOUSEHOLD RESIDENTS, GUESTS AND OTHER PERSONS WHO MAY BE PRESENT AT THE PHYSICAL LOCATION WHERE YOU UTILIZE THE SERVICE OF EACH OF THE LIMITATION OF AMI’s EMERGENCY DIALING SERVICE AND OF AN ALTERNATIVE MEANS OF 911 DIALING. Customer also understands and acknowledges that AMI’s emergency dialing feature is only available in United States mainland (excluding Alaska, Hawaii, Puerto Rico, and Guam).
REGISTRATION OF PHYSICAL LOCATION REQUIRED: You must provide the physical location* where you will be using the Service. When you move the Equipment* (Equipment refers to the AMI VoIP Phones, Adapters, and other Customer Premises Equipment) you must register your new physical location with an AMI customer service representative. All E-911 calls are directed to emergency responders based upon the address you register with AMI. If you move the Equipment and do not register the new physical location, emergency responders will be dispatched to your previous physical address.
SERVICE OUTAGES; BROADBAND OUTAGES; CONGESTION; AND SERVICE INTERRUPTION: AMI E-911 emergency dialing services will not function in the event of a power outage or other interruption to your electricity service until the power supply in or for is fully restored. Following a power disruption, you may need to reset your Equipment before using AMI Service, the emergency dialing service to function properly. Service outages or suspensions or terminations of service by your broadband provider or ISP will prevent the Service, including the AMI E-911 emergency dialing service from functioning. Any interruption in your internet access will prevent you from placing E-911 calls during the interruption. Broadband phone service is inherently subject to more network congestion and reduced speed in the routing of E-911 calls than traditional 911 dialing over traditional PSTN. In the event that your AMI account is suspended or terminated for any reason, your AMI Service, including AMI E-911 emergency dialing service will not function.
DISCLAIMER OF LIABILITY AND INDEMNIFICATION: AMI does not control how E-911 calls are answered or handled by any local emergency response center. AMI disclaims all responsibility for the actions and conduct of any and all national and local emergency response centers. AMI relies entirely upon third parties to route E-911 calls to local and national emergency response centers. AMI disclaims any and all liability or responsibility in the event such third party data used to route the call is incorrect or produces an erroneous result. Neither AMI nor its office , directors or employees may be held liable for any claim, damage or loss and you hereby waive any and all such claims or causes of action arising from or related to the Services unless such claims arose from AMI gross negligence, recklessness or willful misconduct. You, on your own behalf and on behalf of any third party, hereby agree to defend, indemnify and hold harmless AMI, its officers, directors, employees and agents from and against any and all claims, losses, damages, fines, penalties, costs and expenses (including attorneys’ fees) relating to the absence, failure or outage of the Service, including the AMI E-911 emergency dialing service or access to emergency service personnel.
UNDERSTANDING, ACKNOWLEDGEMENT AND ALTERNATIVE 911 SERVICE: You hereby acknowledge your understanding of the limitations of the AMI E-911 emergency dialing services described above.