FIRST CALL SUPPORT

When problems arise, we understand how frustrating the frequent finger-pointing among vendors can be, when all you want to do is solve the problem.

That’s why we ask customers to make us their First Call for Support. We never refuse a request for help, even though the problem may not be on AMI’s network, or even under our control. We will work to identify the problem and either call your vendor on your behalf or arm you with the details you need to stop the finger-pointing and get your vendor to resolve the issue immediately.

We have helped our customers resolve issues that originated with their ISPs, onsite phone systems, wiring problems, computer networks, and employees. One customer called because he was not receiving faxes, and we quickly determined his fax machine was storing faxes in memory rather than printing them because the toner was low!